Employee Relations Partner

About the role

Scale AI's Employee Relations team partners across the business to resolve workplace issues fairly, consistently, and in a way that protects both our people and the company. As we scale headcount across the US and Mexico, we're looking for an Employee Relations Partner to independently own our North America caseload — from performance management through investigations and separations — working closely with Legal, HR Business Partners, and all Business Units. This role calls for a genuine problem solver: someone who can walk into a messy, ambiguous case with no exact precedent and quickly build a sound, seamless path forward on their own.

Responsibilities

• Independently manage a full caseload of ER cases across the US (and support Mexico as needed), including performance issues, investigations, and separations.
• Diagnose ambiguous, novel workplace issues and construct a clear path forward when there's no clean policy or precedent to lean on.
• Conduct thorough, timely, and legally-sound workplace investigations from intake to closure.
• Advise and coach managers through sensitive performance and conduct conversations.
• Partner directly with Legal to assess risk and align on documentation and resolution strategy.
• Maintain clear, defensible case documentation in our case management system (HR Acuity).
• Manage separations end-to-end, including coordination with Workplace and Legal.
• Support HRBPs with ER training, policy guidance, and escalation triage.
• Contribute to scaling ER infrastructure, including our Whistleblower Hotline and Competitors Escalation Program.

Requirements

• 5+ years of employee relations experience, including direct ownership of workplace investigations.
• A track record of solving genuinely ambiguous, first-of-their-kind cases — not just executing an existing playbook.
• Strong working knowledge of US employment law.
• Experience supporting global teams.
• Experience using a formal ER case management system.
• Excellent written communication and documentation skills.
• Sound judgment handling highly confidential and sensitive information.

Nice to haves

• Experience supporting ER matters outside the US (Mexico a plus).
• Experience at a high-growth tech or startup environment.
• Experience helping build or scale ER processes/infrastructure from an early stage.
• Experience supporting employees in EMEA region.

Pay

The base salary range for this full-time position in the locations of San Francisco, New York, and Seattle is: $172,800—$216,000 USD. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed reflects the minimum and maximum target for new hire salaries and may be inclusive of several career levels at Scale. It will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training.

Benefits

• Comprehensive health, dental, and vision coverage.
• Retirement benefits.
• A learning and development stipend.
• Generous PTO.
• Eligibility for additional benefits such as a commuter stipend.

About Us

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.