Employee Relation Manager

About the role

The Employee Relations Manager will support the global team in North America, ANZ, APAC, and Mexico, providing expert guidance on employee relations issues, fostering a positive work environment, and ensuring compliance with local laws and consistent policy application.

Responsibilities

• Provide expert guidance on employee relations issues across all areas of the organization, including the People Team (performance management, disciplinary actions, grievances, etc.), ensuring compliance with local laws and consistency in policy application.
• Advise leadership on strategies to foster a positive, inclusive work environment, addressing concerns before they escalate.
• Lead internal investigations on workplace issues, ensuring compliance and legal review, and preparing necessary documentation with a focus on issue resolution.
• Proactively collaborate with our legal team and external counsel to monitor and anticipate changes in labor laws, ensuring that the company’s policies remain up-to-date and legally compliant.
• Own, define, and develop key HR policies such as performance management, disciplinary processes, and related procedures, ensuring these processes are scalable and adaptable to the evolving needs of the organization.
• Provide strategic guidance on legal implications and actively manage risks in employee relations cases.
• Track and manage employee relations cases, reporting on trends, outcomes, and actionable insights to HR leadership to improve practices across the region.
• Evaluate global and region-specific approaches to employee relations, balancing cultural nuances while maintaining consistency.
• Own all PiP management in the US, ANZ, APAC, and Mexico, ensuring an equitable approach.
• Provide practical Employee Relations advice that realistically addresses and balances the needs of the business.

Requirements

• Minimum 7 years of experience in employee relations, HR, or labor law, with global experience.
• Strong knowledge of employment law and best practices in the US, with the ability to navigate complex, multi-country issues.
• Previous experience in a fast-paced, global organization is preferred.
• Strong interpersonal and communication skills, with the ability to influence work behaviors and build relationships at all levels of the organization.
• Proven expertise in stakeholder management, effectively managing relationships with senior leadership, business partners, and external parties.
• Experience in managing sensitive employee relations matters with a high degree of confidentiality, empathy, and professionalism.
• Able to manage multiple cases and priorities, and provide strategic advice under pressure.
• Strong cultural awareness and the ability to adapt approaches to different countries and regions within the US.
• Possesses intellectual curiosity; brings insight into the team/business.

Qualifications

• Master's degree in Human Resources, Labor Relations, Business Administration, or a related field.
• Professional certifications in Employee Relations or Labor Law (e.g., SHRM-CP, PHR, SPHR).
• Experience in a startup environment is highly desirable.

Skills

• Excellent problem-solving and analytical skills.
• Ability to manage multiple cases and priorities under pressure.
• Strong stakeholder management and relationship-building skills.
• Cultural awareness and adaptability to different regions.
• Proactive approach to data gathering and root cause analysis.

Benefits

Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.

Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.

Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.

Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.

Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.