Employee Relations Manager

Responsibilities

• Lead complex, high-risk internal investigations involving allegations of harassment, discrimination, retaliation, misconduct, ethics concerns, policy violations, and workplace conflicts.
• Serve as a subject matter expert in employee relations, EEO, anti-harassment, anti-discrimination, and retaliation compliance.
• Produce comprehensive, well-analyzed investigative reports outlining facts, findings, credibility assessments, and recommended outcomes.
• Partner closely with Legal, Compliance, HRBPs, and Operations leadership to ensure investigative practices are aligned with company policy, internal protocols, and applicable federal and state laws.
• Provide consultation and strategic guidance to leaders regarding corrective actions, conflict resolution, disciplinary decisions, and risk mitigation strategies.
• Document investigative activities and case notes in case management systems in an accurate, objective, and timely manner.
• Identify organizational trends and emerging risks; provide insights and recommendations to inform policy updates, leadership coaching, and preventative strategies.
• Conduct periodic audits of employee relations cases to ensure consistency, quality, and compliance with internal standards.
• Support ongoing development and refinement of employee relations policies, training materials, templates, and investigation frameworks.
• Deliver training and coaching to leaders and HR colleagues on workplace conduct, conflict management, documentation practices, and investigation procedures.
• Stay current on federal, state, and local employment laws (including Title VII, ADA, FMLA, FEHA, and state-specific regulations) to ensure ongoing compliance and provide timely guidance to internal stakeholders.

Qualifications

• Bachelor’s degree required; advanced degree in HR, Business, or related field preferred.
• Minimum of 5+ years of progressive HR experience, including 3+ years of dedicated employee relations/investigation experience with focus on EEO, discrimination, harassment, and retaliation.
• Strong working knowledge of multi-state employment laws and compliance requirements.
• Demonstrated experience leading complex investigations in a large, matrixed organization; experience in a healthcare or shared services environment preferred.
• Proven ability to manage confidential information and navigate sensitive situations with diplomacy, discretion, and sound judgment.
• Exceptional written and verbal communication skills, including ability to prepare executive-level reports and present findings clearly.
• Ability to build trust, influence leaders, and guide decision making with a balanced, objective, and legally compliant approach.