Employee Relations Manager

About the role

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Responsibilities

• Serve as the primary ER point of contact for an assigned portfolio of properties and business units, providing guidance on employee relations matters including performance management, conduct, attendance, and workplace conflict.
• Coverthorough, objective, and timely workplace investigations, document findings accurately, and recommend appropriate resolutions in alignment with company policy and applicable law.
• Interpret and apply the Team Member Handbook, HR policies, and employment law to advise managers, supervisors, and team members; escalate novel or high-risk matters to the Regional ER Director as appropriate.
• Partner with frontline and mid-level leaders to coach them through performance management processes, corrective action, and documentation best practices.
• Review and coach managers on ER-related communications including disciplinary notices, performance improvement plans, and other documentation.
• Research and maintain awareness of federal, state, and local employment law developments across assigned multi-state geographies to ensure compliant HR/ER practice.
• Support the preparation and submission of EEOC position statements and related documentation, working closely with the Regional ER Director and, where appropriate, assigned legal counsel.
• Monitor the ER intake queue and triage incoming requests; route matters outside the Manager’s scope to the appropriate ER or People & Culture team member.
• Collaborate with ER colleagues, HRBPs, Legal, and SME teams to deliver integrated people solutions and share best practices.
• Identify recurring ER themes within the portfolio and surface recommendations to the Regional ER Director to inform training, process improvement, or policy updates.
• Complete ER reports, analyses, and other documentation as assigned; maintain accurate and confidential personnel and legal records in accordance with Company standards.

Qualifications

• 4–5 years of progressive Human Resources Generalist or Employee Relations Specialist experience, with demonstrated exposure to workplace investigations.
• Minimum of 2 years supporting multi-location and multi-state populations in an HR or ER capacity.
• Solid, foundational knowledge of federal and state employment law, including EEO, FMLA, ADA, and related regulations; ability to apply legal concepts to practical workplace situations.
• Demonstrated ability to conduct workplace investigations, document findings objectively, and recommend appropriate corrective actions.
• Strong written and verbal communication skills; ability to draft clear, professional ER documentation, correspondence, and position statements.
• Ability to build credibility and trust with frontline managers and team members, providing guidance that is both empathetic and legally sound.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and HRIS platforms; experience with case management or ER tracking tools a plus.
• Strong organizational skills and attention to detail; ability to manage multiple active cases simultaneously while meeting deadlines.
• Exercises sound judgment and appropriate discretion when handling sensitive or confidential information.
• Bachelor’s degree in Human Resources, Business, Public Administration, or related field; substantial and equivalent experience will be considered.
• HR Certification (SHRM-CP or PHR) preferred.

Skills

• Knowledge of federal and state employment law, including EEO, FMLA, ADA, and related regulations.
• Ability to interpret and apply HR policies and employment law to practical workplace situations.
• Strong written and verbal communication skills.
• Ability to build credibility and trust with frontline managers and team members.
• Proficiency in Microsoft Office Suite and HRIS platforms.
• Strong organizational skills and attention to detail.
• Sound judgment and discretion when handling sensitive or confidential information.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Pay

$105,000 - $112,000 USD Annually.

Schedule

Incumbent for this role is, ideally, sitting in or willing to work CST Hours.