Employee Learning Experience, Senior Specialist NA PRO

To provide specialized Learning design & delivery support to the North America PRO retail teams.

To provide specialized Learning design & delivery support to the North America PRO retail teams. This role will support implementation of learning projects through learning creation and facilitation, key stakeholder and client group communication, some Learning Management System administration and reporting, and project management for Learning goals. They will collaborate closely with the Global Employee Learning Experience team, People division, and leadership stakeholders for NA Retail client groups to support the deployment of NA learning Initiatives.

Responsibilities

• Provide an efficient, courteous and professional approach to Learning Experience requests focused on the North America PRO Retail population
• Develop and deliver elevated and impactful learning experiences on an array of topics including Product Knowledge, Selling & Service, Leadership Development, Business Accumen, and Job Skills.
• Ensure that team and stakeholder communications are dealt with appropriately and in a timely fashion
• Support tasks in our Learning Management System, ensuring all training is uploaded, assigned, recorded, and reported on appropriately
• Generate and analyze Learning completion reporting and Learner feedback surveys
• Absorb and champion global learning initiatives with client groups
• Become fluent in our Learning creation software, Articulate, to design tools for NA-specific needs
• Certify in targeted Learning programming to facilitate when needed
• Deliver instructor-led learning content in-person or virtually in a compelling and inspiring fashion
• Aid in the design, formatting, and editing of Learning materials including basic graphic design and copyrighting
• Manage Learner communication, tasks, and troubleshooting related to Learning Management System, eLearnings, and instructor-led trainings
• Collaborate with stakeholders to support implementation and adoption of global talent development tools and initiatives
• Communicate effectively with the Employee Learning Experience team and other business units to support and enable efficient coordination of learning events

Requirements

Prior Learning & Development experience preferred. Advanced PowerPoint and Excel skills. Excellent organizational skills and attention to detail. Effectively manage time in order to meet deadlines. Strong presentation skills or facilitation experience preferred. Creative ability and strong copyrighting skills to design and refine Learning collateral. Strong project management skills to balance multiple stakeholders. Competent to operate Rise & Articulate. Capable to work to tight deadlines. Champions diversity and inclusion – in all forms and across all dimensions. Capable to communicate at all levels in a clear and concise manner.