Employee Experience Specialist

Job Summary

The Onboarding Specialist is a member of the Human Resources (HR) & People & Workplace Culture (PWC) department at Salt Lake Community College (SLCC). This position serves, welcomes, and supports new employees at SLCC. The Specialist assists in organizing and facilitating new employee onboarding and all associated programs, ensuring employee records are completed accurately and timely, and ensuring compliance with federal and state employment laws.

Essential Duties & Responsibilities

• Congduct and schedule I-9 verification appointments in a friendly and informative manner.
• Review/process/track new hire onboarding forms to ensure they have been completed in an accurate and timely manner.
• Cookordinate records and information into a variety of databases and systems in an accurate and timely manner.
• Identify, fix, enter tickets and follow-up with a third-party company regarding account errors within the onboarding system.
• Assist employees through the onboarding system and address employees’ concerns regarding the system or the onboarding process.
• Generate and deliver various reports from the onboarding system.

Communication & Support

• Advise supervisors and departments regarding best onboarding practices and refer to resources.
• Follow established Onboarding practices and communicate policy, procedures and practices with departments.
• Ensure I-9 federal requirements are met.
• Collaborate with the HR team and supervisors to ensure new hire information is processed accurately.
• Answer general onboarding questions from college departments and new hires.
• Provide instruction and clarification to new employees regarding college policies and procedures, and completion of onboarding forms.
• Collaborate with other Higher Education Institutions and their HR Teams as an I-9 representative of SLCC.
• Engage in professional development and educational activities that improve knowledge and skills necessary to perform job responsibilities.

Projects & Events

• Support PWC and assist onboarding coordinator with organizing and facilitating various new hire engagement initiatives, orientations, and development opportunities such as: New Employee Orientations, Bruin Beginnings, New Faculty Orientations, New Employee Essentials Training, First Year Experience, etc.
• Assist onboarding coordinator with researching onboarding and employee experience best practices, creating surveys, and providing feedback to existing processes and forms.
• Assist onboarding coordinator with process improvements and share with other colleagues within Onboarding & Employment.
• Participate as an active member of project committees.

Knowledge, Skills & Abilities

• Develop positive working relationships with staff, collaborative partners and customers.
• Demonstrate commitment to customer orientation and excellence through professional actions and behaviors.
• Ability to communicate via oral, written, and electronic media with various populations in an educational environment.
• Demonstrate respect for others through personal actions and behavior.
• Resolve conflicts in a timely, constructive, and respectful manner.
• Exhibit a commitment to continuous quality and process improvement.
• Have strong organization skills.
• Practice punctuality.
• Safeguard highly sensitive and confidential information.
• Knowledge of technology including computer software programs, presentation technology, and Web-based systems (including MS Word, Excel, Access, Power Point, Google Docs, Spreadsheets, Internet).
• Knowledge of documentation needed to hire international students/employees.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum Qualifications

• Associates degree.
• Zero to two years related experience.

Preferred Qualifications

• Two years’ experience in Business/HR setting.