HR Employee Experience Specialist

Position Summary

The HR Employee Experience Center (EEC) Specialist must handle HR inquiries efficiently and professionally, ensuring a positive employee experience.

Duties

• Benefits, Retirement, Workers Compensation, Safety, Payroll/Time Keeping, Tuition Waivers, Offboarding, Voluntary Terminations, FMLA (Leave Management) and ADA Compliance (POD A)
• Compensation/Payroll, Organizational Changes (Non-Restructure), Full-time Faculty/Administrator Employment Contracts, Job Descriptions, Supplemental Employment Agreements (SEA) (POD B)
• Staffing/PT Staffing, Candidate Support, Job Posting, Onboarding, New Employee Orientation, New Manager Support, Contingent Worker, Salary Calculations, Background Checks (less than 5 years), I-9 Processing and Verifications (POD C)
• Employee Relations, Unemployment Claims, Open Record Requests, Compliance/Policy Administration, Employee Criminal Background Checks (5-year renewals), Personnel Files and Verification of Employment (POD D)

Required Knowledge, Skills, And Abilities

• Thorough knowledge of HR policies and procedures, HR Systems, and internal HR processes
• Strong organizational skills and the ability to prioritize workload
• Maintain integrity and confidentiality of employee data and records
• Excellent interpersonal, written, and verbal communication skills
• Efficient HR administration and people management skills
• Excellent record-keeping skills
• Strong decision-making, conflict management, and problem-solving skills
• Knowledge of Microsoft applications

Key Responsibilities

• Aid employees and managers with HR policies, procedures, and guidelines
• Resolve moderate to complex HR issues and escalate as needed
• Analyze and categorize received inquiries
• Create letters based on work event changes
• Manage HR processes including on-boarding, off-boarding, payroll, FMLA, leaves of absence, safety and worker’s compensation, and unemployment claims processing
• Collaborate with HR EEC Generalist to improve service delivery
• Support department-wide HR operations
• Provide excellent customer service

Physical Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodation may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Qualifications

• Associate degree in human resources or related field
• Minimum three (3) years of experience in HR or a call center environment
• Monday-Friday, 8 am - 5 pm or 9 am - 6 pm work schedule
• Experience with HR software, including Microsoft Office

Benefits

Compensation Range: Staff Range N06, Salary Minimum $66,900.00 Annually

FLSA: United States of America (Exempt)

Pay

Salary Range: $66,900.00 Annually

Schedule

Standard 40-hour work week, Monday-Friday, 8 am - 5 pm or 9 am - 6 pm