Employee Experience Coordinator

Duties And Responsibilities

• Systems Administration
• Maintain engagement and travel systems, including user access, workflows, and data accuracy
• Serve as a primary contact for system support, troubleshooting, and employee inquiries
• Maintain organized documentation, procedures, and user guides
• Ensure compliance with company policies and data standards
• Monitor usage trends and recommend improvements
• Partner with vendors (engagement platforms and travel providers, including airlines, hotels, and car rental companies) to support issue resolution and ensure a positive experience

Employee Engagement Program Support

• Support execution of engagement initiatives, including surveys, onboarding, recognition, and campaigns
• Aid in communications, materials, and program logistics
• Partner with HR team members to support accurate maintenance of employee and program data
• Cookordinate meetings, training sessions, and activities
• Track participation and maintain accurate program records
• Gather employee feedback to support program improvements

Travel & Event Coordination

• Review travel activity and step in to complete complex bookings or company special events as needed
• Monitor and support employee travel to ensure a smooth experience and alignment with company policies
• Serve as a point of contact for travel-related questions, issues, and escalations
• Assist with planning and execution of company events and employee activities
• Partner with vendors to coordinate event logistics and support travel-related needs
• Track and manage travel and event expenses

Administrative, Operational, and Data Support

• Provide general administrative and operational support to the team
• Process expense reports, invoices, and reimbursements
• Manage schedules, calendars, and timelines
• Support budget tracking and documentation
• Create and maintain presentations, reports, and materials
• Facilitate or present portions of new hire orientation, meetings, or training sessions as needed, including in the absence of a supervisor
• Generate reports and track key metrics (e.g., participation, engagement, travel spend)
• Support analysis by organizing and summarizing data
• Ensure processes are followed consistently and in alignment with company standards