Employee Experience Coordinator

Job Summary

Supports the transaction process of employee data changes. Enters data changes into the HRIS system(s).

Responsibilities

• Allocate the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols.
• Contribute to the continuous improvement (CI) activities.
• Regularly participates in team meetings, providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department.

Employee Experience Accountabilities

• Completes assigned Global Case Management assignments accurately and within the target SLA timeframe.
• Case Management assignments range in type and nature but generally stem from general policy or procedure inquiries to employee data change processing.
• Liaises with internal and external stakeholders to progress work in a timely and accurate manner.
• Supports the development and activation of process optimization plans.
• Supports the activation of global programs/processes delivered through the Centers of Expertise (CoEs).

Essential Job Functions

• Reads and interprets customer/key stakeholder requests.
• Accurately inputs data into HRIS or other related systems compliant with SLAs.
• Communicates with internal and external stakeholders in writing and/or verbally by phone or video-based technologies.
• Completes work largely sitting or standing in an office-based desk environment.
• Able to identify data input and process errors.
• May be required to work extended hours to complete daily department goals or tasks to include mandatory overtime.
• May be required to work unique/non-standard shift hours, to include mandatory overtime to meet the needs of a 24/7 business.

Qualifications

• Experience: 2-4 years proven experience in the processing of a variety of related HR based inquiries and transactions in a global HRIS structure.
• Ability to work in a fast-paced environment.
• Experience in interfacing cross-functionally with others (e.g. Payroll, HR Business Partners, Managers etc.).
• Proven ability to grow within an area of responsibility, taking on additional and more complex work.
• Demonstrated success performing a similar role with high-risk data such as payroll or HR required.
• Experience as an HR Assistant or similar preferred.

Education

• High school diploma or GED required.
• Post-HS education in related field preferred.
• Equivalent combination of education and experience may be considered.
• Some level of college/university education preferred.

Knowledge, Skills and Abilities

• Ability to consistently follow established processes and policies.
• Basic understanding of data management in HCM systems (Oracle HCM preferred).
• Current understanding of employment related regulations in the area/region assigned. (Note: this may vary depending on where the role is based and the Cooper locations served).
• Excellent English speaking verbal and written communication skills.
• Strong attention to detail and a commitment to timely follow-up.
• Intermediate MS Office skills including Word, Excel, Teams, PowerPoint and Outlook.
• Ability to work independently or as part of a team.
• Ability to readily adapt to and embrace change.

Work Environment

• Prolonged sitting/standing in front of a computer reading and responding to emails, inquiries and/or completing data change assignments.
• Frequent use of phone and video communication applications.
• Extended work hours required as needed and/or determined by team manager.

Pay

The starting base pay for this role is between $30.29 and $33.65 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.