Employee Assistance Consultant, Human Resources

About the role

The Faculty Employee Assistance Program (FEAP) provides high-quality, professional, and comprehensive employee assistance services tailored to individual and organizational needs. The Employee Assistance Consultant I is an entry-level clinical position within the FEAP.

Responsibilities

• Deliver intake, assessment, short-term counseling, and referral services under supervision.
• Participate in case consultation and complete clinical documentation.
• Aid with coverage of intake and scheduling processes as assigned.
• Support FEAP education, outreach, and promotional events.
• Participate in FEAP’s after-hours on-call rotation following training.
• Uphold professional, ethical, and organizational standards in all work.

Requirements

• Bachelor’s degree in a Health, Human Services, Social Work, Counseling, Psychology, or related field.
• Experience conducting intake assessments, providing short-term counseling, care coordination, case management, or referral services in a behavioral health, healthcare, human services, or related setting.
• Basic knowledge of clinical documentation standards and confidentiality requirements (e.g., HIPAA).
• Strong interpersonal and communication skills with the ability to effectively engage and support diverse individuals and populations.
• Strong organizational skills with the ability to manage multiple priorities, work independently, and maintain accurate documentation.
• Willingness to participate in an on-call rotation after adequate training.

Qualifications

• Key qualifications include experience in an Employee Assistance Program (EAP), behavioral health, social work, care coordination, or workplace wellness setting.
• Experience supporting Medicaid or other public assistance populations.
• Experience conducting medication reconciliation or coordinating healthcare-related services.
• Experience or interest in outreach, health promotion, workplace wellness initiatives, or critical incident response.
• Training or familiarity with brief, solution-focused therapy models.
• Proficiency with electronic health records and/or clinical documentation software.
• Bilingual or multilingual communication skills.

Preferred Qualifications

• Two or more years of relevant professional experience in behavioral health, social work, counseling, care coordination, case management, healthcare, human services, or a related field preferred.
• Experience providing assessment, referral, resource coordination, or supportive services preferred.

Skills and Abilities

• Foundational clinical and helping-profession skills with a desire to grow in the EAP field.
• Excellent interpersonal, communication, and relationship-building skills.
• Ability to work effectively with diverse individuals, groups, and community partners.
• Strong organization, time management, documentation, and follow-through skills.
• Ability to work independently while collaborating within a multidisciplinary team.
• Comfort balancing clinical and operational responsibilities in a dynamic environment.

Additional Information

Hybrid work arrangement available. Travel to worksites within UVA and in the community may be required. Participation in after-hours on-call rotation is required (with support during onboarding).

Pay

Anticipated Hiring range: $58,000 - $65,000

Schedule

This is an exempt-level, benefited position.