Emergency Services Nursing Director

About the Role

Banner Thunderbird Medical Center (BTMC) invites visionary nursing leaders to join our newly renovated Emergency Department, featuring a modern entrance and lobby designed with innovation at its core. Our enhanced facility includes preferential and distinct split-flow access for pediatric patients, ensuring specialized, age-appropriate care from the moment families arrive. BTMC is opening a 5th patient care tower in January 2027 housing an additional 6 Operating Rooms and a state-of-the-art Women and Infant Services Tower.

As Nursing Director, you'll champion our Journey to Zero Harm, embedding High Reliability Organization (HRO) strategies and behaviors into every aspect of care delivery. You'll leverage cutting-edge innovation to provide extraordinary service while fostering a culture where safety, quality, and patient experience are inseparable. With over 300 ED visits per day, our adult and pediatric-certified ED serves as a Level I Trauma Center and regional referral destination, supporting over 300 patients per month transferred from across Arizona. The facility also includes a Level III Perinatal Center, NICU, Children’s Hospital, 54-bed Behavioral Health Unit serving both adults and children, and performs 10,000+ surgeries per month.

Responsibilities

• Provides strategic leadership and administration in patient care, education, safety, and quality in accordance with organizational policies and professional nursing practice standards.
• Develops, implements, and evaluates planning structures and processes to optimize organizational outcomes.
• Recruits and retains top talent through effective communication, performance management, and professional development.
• Fosters a collaborative team environment and encourages constructive conflict.
• Creates professional development plans for direct reports and communicates respectfully with a diverse workforce and patient population.
• Empowers staff through shared governance, infrastructure, and decision-making processes to contribute to organizational goals.
• Develops strong partnerships with key stakeholders to positively impact business, nursing, and patient outcomes.
• Manages financial, human, and material resources to align with organizational strategies and regulatory compliance.
• Creates and supports a clinical practice environment focused on professional autonomy, inter-professional collaboration, and innovation.
• Leads development, implementation, and evaluation of evidence-based, quality clinical nursing practice consistent with current research and standards.
• Collaborates with healthcare providers, services, and the community in outreach and philanthropic activities.
• Integrates innovation and evidence-based findings into practice and supports an environment for innovative solutions.
• Manages quality of services across the care delivery continuum in partnership with physician and facility leaders.
• Directs a systematic approach to data analysis and problem-solving to meet or exceed strategic and operational targets.
• Oversees clinical operations, quality and safety programs, and nursing practice with a focus on measurable outcomes.
• Leads human resource management, including staff turnover, retention, and satisfaction.
• Responsible for the strategic development and function of a clinical department(s) to ensure clinical excellence and accountability for outcomes.
• Coordinates services with other leaders and administrators to achieve organizational goals.

Requirements

• BSN or MSN required for all new hires after July 1, 2013. Incumbents as of July 1, 2013, must possess their BSN or MSN by July 1, 2015.
• Master’s degree in nursing, healthcare administration, or related field required.
• Current RN license in state of practice.
• BLS certification.
• 3-5 years of progressive care management experience with demonstrated knowledge of clinical care management.
• Experience leading and/or managing strategic clinical operations.
• Strong written and oral communication skills, decision-making, and critical thinking abilities.
• Ability to lead change and foster a culture of safety and quality.
• Employees in behavioral health clinical settings serving children must possess an Arizona Fingerprint Clearance Card and sign an Arizona Criminal History Affidavit upon hire.

Preferred Qualifications

• Additional related education and/or experience preferred.

Benefits

Banner Health offers a variety of benefits to support health and financial security, including:

• Health, financial, and security benefits options.
• Eligibility for the Management Incentive Program as part of the Total Rewards package.

About the Organization

Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a premier West Valley destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services. The campus is one of the largest in the Banner network with over 3,000 employees and holds a 5-star CMS rating for high-quality, safe care. BTMC was voted Best of the Best in 2023 by Banner Health for consistently meeting annual targets.