Nurse Director, Emergency Services

Essential Responsibilities

• Prepares individuals for growth opportunities and advancement;
• Buils internal collaborative networks for self and others;
• Solicits and acts on performance feedback;
• Drives collaboration to set goals and provide open feedback and coaching to foster performance improvement;
• Demonstrates continuous learning;
• Oversees the recruitment, selection, and development of talent;
• Ensures performance management guidelines and expectations to achieve business needs;
• Stays up to date with organizational best practices, processes, benchmarks, and industry trends;
• Shares best practices within and across teams;
• Motivates and empowers teams;
• Maintains a highly skilled and engaged workforce by aligning resource plans with business objectives;
• Provides guidance when difficult decisions need to be made;
• Creates opportunities for expanded scope of decision making and impact;
• Oversees the operation of multiple units within a department by identifying member and operational needs;
• Ensures the management of work assignment completion;
• Translates business strategy into actionable business requirements;
• Ensures products and/or services meet member requirements and expectations while aligning with organizational strategies;
• Gains cross-functional support for business plans and priorities;
• Assumes responsibility for decision making;
• Sets standards, measures progress, and fosters resolution of escalated issues;
• Communicates goals and objectives;
• Analyzes resources, costs, and forecasts and incorporates them into business plans;
• Prioritizes and distributes resources;
• Removes obstacles that impact performance;
• Guides performance and develops contingency plans accordingly;
• Ensures teams accomplish business objectives.

Directs hospital administrative functions

• Approves timelines;
• Considers the development of strategies with stakeholders to identify factors contributing to business value;
• Develops and reviews ad hoc reports and workflows;
• Directs department response and assumes accountability for department performance targets;
• Champions short- and long-term operational initiatives;
• Directs program, services, and/or systems development;
• Aligns cross-functional programs including workplace and patient safety, human resources (e.g., recruitment, selection, promoting active recruitment, performance evaluation and management), labor relations, training and development, and quality/risk management issues with KP mission and values;
• Directs continuous survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards;
• Reviews prepared audit documentation, information, and reports;
• Oversees the development of budgets for assigned areas (e.g., branch office, staffing, business services departments) and ensures overall financial performance meets expectations.

Manages care delivery operations and programs

• Partners with physicians and other clinical leaders to align key care delivery initiatives across KP;
• Oversees the development and implementation of long-term plans, policies, and processes for data-gathering and analysis while ensuring guideline and regulation alignment;
• Drives cross-functional patient management solutions with internal and external leaders;
• Aligns resources in hospital areas to ensure appropriate assignment and utilization;
• Holds team(s) accountable for performance;
• Collaborates on and oversees the design of emergency preparedness programs;
• Adjusts departments emergency preparedness and recovery plans as needed, ensuring managers and staff are trained and understand expectations for during and after an emergency;
• Provides strategic direction to project teams leading initiatives and ensures implementation, equitable distribution of resources, and delivery on objectives;
• Oversees teams responsible for the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards.

Directs improvements to operations and technology processes

• Drives internal and external strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency;
• Defines standards for clinical teams to identify root causes of escalations, make recommendations, and implement solutions to improve the performance of operations system processes and address quality and safety issues;
• Drives the development of strategic plans with the goal of achieving integrated services across the continuum of care in alignment with enterprise-wide goals;
• Consults with senior and executive management to identify and implement relevant performance metrics to monitor the success of strategic improvement projects.

Ensures safe, quality, and standardized care delivery

• Develops and implements strategies to support the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff;
• Holds managers accountable for maintaining compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies;
• Establishes and monitors outcome objectives including overseeing design and implementation for systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.