Emergency Services Manager - Registered Nurse

Essential Duties and Responsibilities

• Supports, role models and promotes an environment conducive with the Mission, Vision, and Values of the hospital and in accordance with the Service Excellence Standards of Behavior
• Demonstrates highly ethical conduct and moral behavior in personal and professional action and communication, consistent with the goals and objectives of Hillsboro Area Hospital
• Maintains confidentiality of all patients, hospital, or physician related information
• Focuses on quality standards
• Create and participate in department and hospital performance improvement
• Follows guidelines of safety (incident reporting) and staff health/infection control (illness reporting)
• Is knowledgeable of general hospital and department specific policies and procedures and assist with their review and updates
• Ensures that the hospital Compliance Plan and all governmental rules and regulations are followed
• Schedules and attends monthly meetings with VP to review Monthly Meeting agenda
• Completes LEM 90 day plans timely

Quality

• Supports, role models and promotes an environment conducive with the Mission, Vision, and Values of the hospital and in accordance with the Service Excellence Standards of Behavior
• Demonstrates highly ethical conduct and moral behavior in personal and professional action and communication, consistent with the goals and objectives of Hillsboro Area Hospital
• Maintains confidentiality of all patients, hospital, or physician related information
• Focuses on quality standards
• Create and participate in department and hospital performance improvement
• Follows guidelines of safety (incident reporting) and staff health/infection control (illness reporting)
• Is knowledgeable of general hospital and department specific policies and procedures and assist with their review and updates
• Ensures that the hospital Compliance Plan and all governmental rules and regulations are followed
• Schedules and attends monthly meetings with VP to review Monthly Meeting agenda
• Completes LEM 90 day plans timely

Service

• Able to direct, delegate, initiate, coordinate, organize, set priorities, and evaluate personnel work assignments
• Participates on committees, and special projects
• Clearly identifies and responds to internal and external customer needs and requests
• Works to exceed customer satisfaction
• Makes Patient Satisfaction Survey results and implements plans to meet patient-satisfaction goals
• Generates confidence and sense of value in customer interaction
• Able to create, implement, and evaluate goals and objectives, policies, and standards for department, as well as staff development
• Applies the principles of time management, conflict resolution, problem-solving, and delegation
• Develop good relationships with executive management, department managers, supervisors, and staff
• Maintain knowledge and skills necessary to communicate and interact with patients, visitors, and staff in the following age groups: Infant, Pediatric/adolescent, Adult, Geriatric
• Delivers and/or oversees nursing care according to the Standards of Care defined within Illinois Nurse Practice Act
• Assures all nursing staff members are competent to fulfill their assigned responsibilities
• Able to work in the nursing role to ensure the department has staffing to meet the needs of the patients and the organization

People

• Values diversity, teamwork, and dignified treatment of all staff
• Evaluates unit staff for competency on an ongoing basis and educates and evaluates new staff performance
• Conducts regular performance evaluations of direct report staff per policy time limits
• Provides constructive feedback and coaching
• Establishes and communicates clear expectations
• Models open, clear and consistent communication, using a “win-win” philosophy to resolve issues
• Demonstrates effective listening

Financial

• Remains knowledgeable and compliant with reimbursement, compliance and billing issues affecting the department
• Makes recommendations for and actively participates in the operating and capital budget
• Uses budgets and forecasts to improve financial performance
• Schedules department hours to meet the needs of the patients and customers served, while maintaining appropriate productivity levels
• Initiates methods of cost containment

Growth

• Assists with staff development by coaching and mentoring in a supportive, professional manner
• Provides for professional growth of staff through identification of needs, facilitation of educational efforts, and evaluation
• Conducts monthly staff meetings, provides staff in-services
• Schedules staff to attend CPR and complete Annual Competencies
• Attend and pass nurse competency annually and/or as requested
• Schedules staff to attend Quarterly Meetings
• Supports peers and those in managerial roles by “managing up” in conversations with staff
• Builds relationships and teams for the achievement of goals
• Creates developmental opportunities so that others can grow
• Initiative-taking in requesting necessary direction / education to complete assignments
• Utilizes critical thinking processes to resolve issues in accordance with hospital philosophy
• Assist in development and guide implementation of the departments and the facility’s marketing plan
• Other duties may be assigned and are subject to change with or without prior notice.

Education and/or Experience

• Graduate of accredited nursing school
• Three years of emergency nursing experience preferred

Certificates, Licenses, Registrations

• Maintain current Illinois RN Licensure
• Associate Degree in Nursing required
• Bachelor’s degree in nursing preferred
• CPR, ACLS, PALS, TNCC or TNS required, or be willing to obtain

Physical Demands

• Prolonged, extensive, or considerable sitting, standing, and walking
• Required to climb, balance, stoop, and kneel
• Required to use arms, hands, and fingers for repetitive grasping, pulling, and pushing and feeling
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Any workload exceeding 50 pounds will require assistance
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

Work Environment

• Works in a well-lighted, climate controlled, office setting
• Eyestrain and other conditions from use of computer screen may occur
• May be exposed to communicable diseases, hypodermic/IV needles, unpleasant sights, odors, and materials
• The noise level in the work environment is quiet to moderate

CORPORATE COMPLIANCE

• Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct
• Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse

BENEFITS

Please use the link below to visit our website for a list of benefits offered.