Emergency Dispatcher - 2nd Shift

About the role

You will handle inbound calls from push-button emergency phones located in elevators, pool areas, and other critical locations. No prior dispatcher experience is required; we provide extensive on-the-job training. Each day, you’ll make a meaningful difference by assisting those in need while working in a safe and supportive environment.

About us

Kings III, established in 1989, is a dynamic and growing company recognized as a six-time winner of DFW Top Workplaces and a USA Today Top Workplace (2020–2025). Our mission is to drive change for our communities, customers, and company. Over 12% of our employees have been with us for 10+ years, and 25% for 5+ years. We foster a culture of creativity, continuous learning, and innovation, celebrating change and striving for excellence in everything we do.

Our mission is to provide critical communications services to help people in distress. We serve commercial and multi-family real estate owners and property managers by designing, building, selling, installing, servicing, and monitoring emergency phones—primarily in elevators and pool areas. Our Emergency Dispatch Center (EDC) operates 24/7/365 to dispatch local emergency services, helping save lives every day.

Responsibilities

• Respond to testing and emergency calls
• Answer a high volume of inbound calls from customers and vendors
• Address inquiries, provide accurate customer details, and document updates on emergency situations
• Notify the customer call list of emergent and non-emergent situations
• Dispatch the Elevator Company or appropriate authorities when necessary
• Manage multiple software programs for call handling and team communication
• Communicate updates clearly and concisely
• Provide world-class customer service
• Follow and abide by our core values

Requirements

• High school diploma or GED
• 1-year customer service, call center, or dispatcher experience
• Availability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, giving full attention to others and asking questions as appropriate
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self-motivated with the ability to work independently and as part of a team
• Accurately type at least 35 wpm with an accuracy rate of 95% or better
• High rate of accuracy and attention to detail
• Dependable and organized
• Positive, competitive, and determined attitude
• A sense of humor is a plus

Benefits

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short- and long-term disability insurance
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company-paid telemedicine with 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work-life balance
• Team-building events, company gatherings, and fun activities
• Relaxed professional dress code

Pay

$20.00 - $20.50 per hour

Schedule

2nd shift (3:45pm - 12:15am), including weekends and holidays