Dispatcher 2nd Shift
Roto-Rooter Plumbing and Drain Service · Linthicum, MD · 1 mo ago
On-siteManagement$19–$21/hrFull-time
About the role
Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter's Baltimore area Call Center. This is an evening position that may include weekends.
Responsibilities
- Serve as liaison between our field service technicians and customers
- Distribute jobs to field service technicians
- Manage the workload of service technicians in a multi-state region
- Interact with customers to keep them informed of the arrival status of their assigned service technician
- Relay necessary job details and other information to the service technician
- Resolve any customer service concerns
Requirements
- Ability to multi-task
- Excellent customer service skills
- A working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
Qualifications
- Bilingual skills are a plus
- AS400 knowledge is preferred
Pay
The hourly pay rate for this position is between $19.00-$21.00, depending on experience.
Benefits
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing