Emergency Dispatcher - 1st Shift

The Role

Emergency Dispatcher – 1st Shift
Who You Are: Handle inbound calls from push button emergency phones, receive extensive on-the-job training, work in a supportive environment, help those in need.

Who We Are

Established in 1989, Kings III is a dynamic company recognized as a Top Workplace. We're dedicated to making a positive impact through innovation and continuous improvement.

What You’ll Do

• Respond to testing and emergency calls
• Answer a high volume of inbound calls from customers and vendors
• Address inquiries, provide accurate customer details, and document updates on emergency situations
• Notify the customer call list of emergent and non-emergent situations
• Dispatch the Elevator Company or the appropriate authorities when necessary
• Manage multiple software programs for call handling and team communication
• Communicate updates clearly and concisely
• Provide world-class customer service

What You’ll Bring

• High school diploma or GED
• 1-year customer service, call center, or dispatcher experience
• Availability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards for services
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self-motivated with ability to work independently as well as part of a team
• Accurate typing at least 35 wpm with an accuracy rate of 95% or better
• Adequate attention to detail
• Dependable and organized
• Positive, competitive, and determined attitude
• A sense of humor is a plus, we like to have fun!

What We Do

We provide critical communications services to help people in distress. Our Core Values: Honesty & Integrity, Service to the customer above all else, Do what is right, Good enough is not good enough: pursue excellence, Encourage individual initiative and growth.

What’s In It For You

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short- and long-term disability insurance
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Rolled-up professional dress code

Pay

$20.00 - $20.50 per hour