Emergency Dispatch Instructor

About the role

The Protocol Instructor provides students in assigned classes with excellent training and scenario practice with the Priority Dispatch System Protocols. The instructor will also serve as a knowledgeable resource and provide excellent service to our customers either in person or in a remote environment. The instructor will also take a proactive role in providing feedback to department managers as well as to the IAED regarding errors, omissions or recommended improvements to training materials, processes, or procedures. This role operates on a hybrid work model.

Responsibilities

• Provides Priority Dispatch System Protocol instruction, meeting all IAED and PDC requirements. Although primarily a protocol instructor, some software instruction will be assigned as needed, either remotely or in person.
• Training preparation and maintenance, including pre-class contact and post-class documentation.
• In conjunction with IAED discipline experts and PDC Protocol Experts, serves as a discipline-specific expert for questions from students and client agencies.
• Participates in workshops, conferences, presentations, or demonstrations as assigned or as required to maintain instructor certification.
• All other duties as assigned.

Qualifications

• Requires BA/BS Degree in Business, Leadership, Management, Adult Learning or equivalent experience in these areas.
• Current Emergency Dispatch Instructor certification with at least five (5) years of experience.
• Strong presentation skills
• Excellent customer service skills
• Ability to teach several individuals of various computer skill levels
• Ability to handle stress of long travel
• Multi-task oriented
• Ability to achieve a goal in a prescribed time-frame (instruct material in allotted class time)
• Manage various details of travel schedules
• Flexible with hours to meet company needs

Preferred Qualifications

• Experience in problem-solving, interpreting complex data elements, articulating findings, and providing solutions in high-stress work environments.
• Experience as an IAED Master or Senior Instructor.
• Multi-discipline Protocol instructor certification.
• Emergency Communications Center experience.
• Experience as a Priority Dispatch Software Instructor.
• Current or previous certification as an Emergency Dispatcher – Quality (ED-Q).
• Knowledge of internal processes and company mission/values.

Physical Requirements and Essential Job Functions

• Providing proper instruction for classes while maintaining the appropriate documentation and class materials
• Organizing and coordinating information and deadlines
• Problem-solving
• Creating written communication
• Frequent computer and telephone use
• Attendance during core business hours
• Concentrating for long periods of time
• Performing repetitive movements, such as lifting, pushing, reaching
• Standing for long periods of time
• Walking frequently
• Occasional lifting to 75 pounds
• Travel of up to 75% may be required
• Occasional urgent unscheduled travel/assignments may be required