Emergency Coordinator I - Part Time
About the role
Emergency Coordinator I - Part Time at Western State Hospital, part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS). Western State Hospital is a 302-bed Joint Commission/CMS-accredited psychiatric facility located in the scenic Shenandoah Valley, serving adults with serious mental health needs and recognized for its Psychosocial Rehabilitation “Learning” programs. The role serves as a communication center for the hospital, providing customer service, access control, and emergency coordination 24/7/365.
Location: Western State Hospital, 103 Valley Center Drive, Staunton, VA 24401. Agency website: https://dbhds.virginia.gov/facilities/wsh/
Contact: Samantha Leep, Phone: 540-332-8306, Email: samantha.leep@dbhds.virginia.gov
Responsibilities
- Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information, provides access control assistance, and initial or follow-up direction to employees, patients, visitors, contractors, public safety and government officials.
- Provide routine and emergency operational communication services via phone, two-way radio, overhead pages, e-mail, fax, and pagers to assist in the coordination of routine, heightened sensitivity situations, and emergency response efforts.
- Provide after hours, weekends and holiday assistance in the patient admission/discharge process.
- Manage access control program.
- Provide administrative and record keeping services for the Information Center.
Requirements
- Experience in customer service or help desk capacity with the ability to communicate clearly and professionally, both verbally and in writing.
Qualifications
- High school diploma or equivalent.
- Bilingual in English and another language (preferred).
- Certification in MS Office or other computer programs used in the Information Center (preferred).
- Experience in healthcare related customer service (preferred).
- Higher education in a customer service or a healthcare related field (preferred).
- Veteran or veteran spouse (preferred qualification).
Pay
Hiring range: $19.15 per hour; Pay Band: 3.
Schedule
Part‑time position.