Emergency Coordinator I - Full Time
Position Overview
Western State Hospital, part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS), seeks a full-time Emergency Coordinator to serve as a communication center for the hospital, providing customer service and service recovery, managing access control, and assisting with patient admissions and discharges.
Key Responsibilities
- Provide positive customer service and service recovery interactions for the hospital, disseminating routine and emergency incident information, and coordinating operations.
- Communicate via phone, two-way radio, overhead pages, email, fax, and pagers to assist in routine and emergency situations.
- Manage access control for staff, visitors, and clients.
- Administer and maintain records for the Information Center.
Benefits
- Health, vision, and dental insurance
- Life insurance
- Paid time off
- Sick time
- Family/personal time
- Retirement with cash match
Qualifications
- Experience in customer service or help desk capacity
- Ability to communicate clearly and professionally, both verbally and in writing
- Bilingual in English and another language
- Certification in MS Office or other relevant software
- Higher education in a customer service or healthcare-related field preferred
Additional Considerations
- High school graduate or equivalent
- Highly desirable to have higher education in a customer service or healthcare-related field
- Veteran or veteran spouse status
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Application Requirements
Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you clearly and specifically detail all relevant work experience; we will not make assumptions about your qualifications.
Background Investigation
All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.
Equal Opportunity
The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions. There shall be no retaliation against anyone making allegations of violations of this policy.
Reasonable Accommodations
Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at (540) 332-8300 during business hours (8:00 a.m. to 5:00 p.m.).