Emergency Coordinator I - Full Time

Position Overview

Western State Hospital, part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS), seeks a full-time Emergency Coordinator to serve as a communication center for the hospital, providing customer service and service recovery, managing access control, and assisting with patient admissions and discharges.

Key Responsibilities

• Provide positive customer service and service recovery interactions for the hospital, disseminating routine and emergency incident information, providing access control assistance, and directing employees, patients, visitors, contractors, public safety, and government officials.
• Operate communication services via phone, two-way radio, overhead pages, email, fax, and pagers, coordinating routine, heightened sensitivity situations, and emergency response efforts.
• Assist with patient admissions and discharges after hours, weekends, and holidays.
• Manage the access control program.
• Perform administrative and record-keeping services for the Information Center.

Benefits

• Health, vision, and dental insurance
• Life insurance
• Paid time off
• Sick time
• Family/personal time
• Retirement with cash match

Qualifications

• Experience in customer service or help desk capacity with clear and professional communication skills
• High school graduate or equivalent
• Bilingual in English and another language
• Certification in MS Office or other relevant computer programs
• Higher education in a customer service or healthcare-related field preferred
• Veteran or veteran spouse status considered

Additional Considerations

• High school graduate or equivalent
• Bilingual in English and another language
• Higher education in a customer service or healthcare-related field
• Veteran or veteran spouse status considered

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application Requirements

• Applications and résumés must be submitted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only.
• Interview decisions will be based solely on the information provided in your electronic application and/or résumé.

Background Investigation

All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.

Equal Opportunity

The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions. There shall be no retaliation against anyone making allegations of violations of this policy.

Reasonable Accommodations

Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act.

Contact Information

Name: Samantha Leep
Phone: 540-332-8306
Email: samantha.leep@dbhds.virginia.gov