Emergency Call Handler (North)

About the role

We are now recruiting for full and part time permanent Emergency Call Handlers to work within our Ambulance Control Centre (ACC), based in North ACC: Inverness.

Responsibilities

• Answer 999 calls promptly and professionally
• Prioritize each call and provide effective life support, first aid, and medical advice where necessary
• Liaise with ambulance crews on route to the emergency
• Deal with Police and other emergency services

Requirements

• Minimum typing speed of 30 wpm with 90% accuracy
• Ability to work effectively under pressure and with minimal supervision
• Excellent communication skills
• Ability to prioritize and make decisions quickly, often under great pressure
• Experience in working with the public, either in the ACC, a healthcare setting, a contact centre environment, or on a face-to-face basis

Training and Working Pattern

• Attend in-house training programme, which may require travel for 2 weeks
• Available full time for up to 10 weeks to become a certified Emergency Medical Dispatcher
• Full time and part time relief including bank holidays, weekends, and unsocial hours
• Relief / Full / Part Time Posts: Emergency Call Handling Post (NHS Pay Band 3)
• Must be able to travel to the North ACC
• Relief Emergency Call Handlers required
• Relief Hours / unsocial hours expected
• Permanent Contracts
• Core shift patterns include 12 hour rotational day/night shifts and may include relief working
• Shift patterns given up to 4 weeks in advance but flexible covering high demand times
• Relief working pattern flexible, designed to cover annual leave and gaps in cover, which is rostered 4 weeks in advance to meet service demand

Benefits

The Scottish Ambulance Service reserves the right to close this advertisement early if a sufficient number of suitable applications are received.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.