Emergency Assistance Specialist

Position Overview

Northwest Human Services is seeking a compassionate and detail-oriented Emergency Assistance Specialist to support individuals and families facing urgent financial and social needs.

Key Responsibilities

• Review assigned emergency financial screenings, determine financial eligibility.
• Maintain knowledge of funder eligibility requirements, agency finance policies and Crises Hotline financial procedures.
• Collect and verify documentation (income, housing, identification, etc.).
• Maintain working knowledge of tenant rights and housing discrimination laws and use that knowledge to educate and advocate for clients who are facing eviction.
• Identify caller concerns and provide appropriate supportive services to meet the household's immediate needs.

Qualifications

• Bachelor’s Degree in social work, psychology, or a behavioral sciences field, plus a minimum of one-year experience working in healthcare or social services setting, strongly preferred.
• or Bachelor’s Degree in finance, accounting, or a related business field, plus a minimum of one-year relevant work experience.
• Ability to use creative problem-solving and decision-making skills.
• Effective communication skills and professional writing abilities.
• Must complete basic crisis intervention training before providing direct client services.
• Must pass approval for a US Bank SinglePoint account.
• Knowledge of QuickBooks and US Bank SinglePoint systems, preferred.

Summary of Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

SUMMARY

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.