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Jobs · OTHR · Kentucky

Emergency Assistance Position

Catholic Charities of Louisville, Inc. · Bardstown, KY · 1 mo ago
On-siteOTHRPart-time

Part-time position: Monday, Tuesday, and Thursday, 8:30 AM–4:00 PM

About the Role

Under the supervision of the Program Director, manage the Emergency Assistance Program for the Nelson County, KY division of Catholic Charities of Louisville. In keeping with the mission, vision, and Catholic identity of Catholic Charities of Louisville, demonstrate the agency’s Welcome, Empower, and Strengthen values. The primary focus is working directly with individuals and families in crisis to help them regain stability by addressing immediate financial needs, directing them to resources that may help avoid future hardships, and developing skills for responding to crises. Work closely with the Program Director and maintain knowledge of available community resources as well as resources within St. Vincent de Paul (SVDP) and Catholic Charities of Louisville (CCL).

Responsibilities

  • Accept referrals from intake or other sources both within and outside of CCL and work with individuals or families in need of short-term immediate assistance.
  • Handle general intake phone calls and walk-ins from people in crisis requesting services, as needed.
  • Oversee the scheduling and coordination of client financial assistance appointments to maintain an efficient and equitable workflow.
  • Conduct continuous reconciliation of Emergency Fund balances, monitor available resources, and authorize weekly appointment schedules based on real-time funding capacity.
  • Direct the coordination and processing of all Emergency Fund pledges and payments, working closely with Finance to ensure accurate, timely disbursements of funds.
  • Identify, gather, and draft compelling client stories to support donor communications, including appeal letters and impact reports.
  • Accurately record information in Charity Check and the agency’s trackers to ensure accurate monthly or yearly reporting or comply with funding requirements.
  • Maintain up-to-date client case files with all supporting documents needed to complete client requests for assistance, including IDs, leases, and proof of income.
  • Provide referrals to other CCL service areas or to other community services.
  • Thoroughly and accurately document information and assistance given to each client in Charity Check.
  • Continually research new community resources and connect with these resources to streamline referrals and inform about CCL.
  • Partner with the Fabulous Finds Thrift Store and other service areas of CCL and the community to meet clients’ needs.
  • Cultivate and steward relationships with community partners, maintaining an accurate, up-to-date record of new and existing partnerships to strengthen service delivery and organizational visibility.
  • Other duties as assigned by supervisor, which may include supporting other staff through receipt of donations, distribution of food pantry items, or other forms of material and financial assistance.

Requirements

  • High School Diploma.
  • Minimum of two years of office experience.
  • Proficiency in PC skills, including Microsoft Office applications such as Word, Excel, Outlook, and databases.
  • Obtain State of Kentucky Person-In-Charge certification within 30 days of hire.
  • Represent Catholic Charities in a positive manner in dress and presentation when meeting the public and demonstrate good networking skills.
  • Ability to manage competing demands and use time effectively.
  • Knowledge of and familiarity with community resources.
  • Valid driver’s license and personal transportation.
  • Ability to work under pressure and handle stressful situations.
  • Ability to maintain confidentiality of information.
  • Demonstrate self-confidence, initiative, flexibility, and a high degree of professionalism.
  • Work well with limited supervision and solve problems independently.

Skills

  • Proficiency with Microsoft Office, especially Excel.
  • Ability to lift 50 lbs.
  • Strong interpersonal skills, with a passion for working with the elderly.
  • Ability to read, write, and understand the English language.

Working Conditions

This work is performed in a warehouse/office setting with moderate noise due to computers, printers, warehouse equipment, and people moving about. Machines, tools, and equipment used include office equipment such as computers, printers, scanners, and shredders.

Physical Effort

  • Stand, walk, and sit for extended periods of time.
  • Specific vision abilities include close and distant vision.
  • Communicate effectively verbally and in writing in English.
  • Work under pressure, effectively utilize time and resources, respond to deadlines, and use sound judgment when making decisions.
  • Accurately examine and analyze information.

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