Email Marketing Coordinator

Job ID: 12345 | Hybrid schedule at our Agoura Hills office

About the role

We are looking for an Email & SMS Marketing Specialist to assist with the execution of email and SMS marketing campaigns, data analysis, and constituent engagement in a growing Christian service ministry.

Responsibilities

• Assist with execution of email marketing campaigns including overall strategy, best practices, audience segmentation, and testing.
• Assist with cultivation of constituents for fundraising and volunteer engagement opportunities.
• Build and send emails in HubSpot including newsletters, fundraising appeals, event promotions, volunteer recruitment, and others.
• Optimize email KPIs including inbox deliverability, data feeds, and mobile metrics; cultivate growth by fine-tuning segment lists based on behaviors.
• Guide staff in utilizing Salesforce to send emails to constituents, including creating templates as needed.
• Assist with resolution of email-related issues in the internal ticketing platform.
• Maintain documentation of processes, streamlining to improve efficiencies.
• Develop and manage process to collect SMS (short message service) opt-ins from constituents.
• Develop SMS strategies for donor and volunteer engagement including the segmentation strategy, sequencing, and dynamic content.
• Manage SMS message creation and delivery through HubSpot.
• Analyze email and SMS metrics to evaluate success and guide staff in the development of action plans for future campaigns.
• Stay current on industry trends related to marketing strategies and innovation; maintain expert status on HubSpot.
• Recommend new tools to enhance cultivation, engagement, and customization.
• Perform other duties and projects as assigned by supervisor to support department and ministry needs.

Requirements

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith.
• Desire to serve in a growing and dynamic Christian service ministry.
• 2+ years of experience with email marketing and data analysis.
• Knowledge of HubSpot preferred; knowledge of Salesforce a plus.
• Excellent interpersonal skills; professional ability to communicate clearly in written and verbal forms across all levels of management.
• Must be detail oriented, committed to accuracy, and a team player who is flexible and able to work independently.
• Must have a strong sense of confidentiality.
• Strong general computer skills and competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet.
• Understanding of Christian ministry and specifically Joni and Friends is desirable.

Physical Requirements

This position primarily involves sedentary work in an office setting. The employee must be able to:

• Sit for extended periods, operate a computer and other standard office equipment.
• Communicate clearly in person and over the phone.
• Occasionally stand, walk, bend, or reach to access files and supplies.
• Occasionally lift or carry items up to 20 pounds.

Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Employee Ministry Engagement

Joni and Friends is a Christ-centered community. All employees, regardless of their specific role, are expected to:

• Model Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours.
• Support fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture, and setting an example of how to live a faithful Christian life.
• Engage in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.
• Participate or lead in prayer and worship during meetings, events, and outreaches.
• Affirm the Joni and Friends Statement of Faith annually and not engage in any conduct or promote any religious beliefs inconsistent with such beliefs.
• Uphold and advance Joni and Friends’ Mission and Vision through a focus on our Values.
• Actively attend a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith.

Employment at Joni and Friends is not only a job but a ministry and a calling from God.

Pay

$23.50 - $28.00 per hour

Schedule

Hybrid schedule: Monday, Wednesday, and Friday in the office; Tuesday and Thursday remote.