EM Site Coordinator

Benefits Information

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

Qualifications

• High school diploma or GED required
• At least six (6) months’ experience in the field installation of EM equipment or similar/related experience preferred
• Valid driver’s license and the ability to safely operate a motor vehicle
• Work experience in the corrections industry preferred
• Knowledge of electronic monitoring field equipment
• Ability to interpret EM messages and daily summary reports
• Effective verbal and written communication skills with internal and external contacts
• Good presentation skills
• Ability to organize and manage inventory
• Ability to work independently with minimal supervision
• Ability to work with computers and the necessary software typically used by the department

Responsibilities

• Completes the initial intake process with participants, including the preparation of all paperwork and data entry into required systems
• Conducts program orientation meetings with new participants to explain program rules and regulations and ensure participants understand their responsibilities
• Installs and removes EM equipment in contracting agency offices or in participant residences in accordance with contractual guidelines
• Maintains adequate inventory of equipment and supplies in order to service contracts within a specific area
• Ensures that equipment is in good working order
• Works to keep lost and damaged equipment levels to a minimum
• Ay set participant schedules and specify all approved activities based on sentencing information, if required by contract
• Approves temporary schedule changes for approved activities
• Troubleshoots equipment problems in the office or in participant residences, via telephone and/or in conjunction with Monitoring Operations staff
• May conduct drug screens according to assigned random schedule for each participant check-in, as required by contract
• May perform breath analysis when necessary for equipment installation or participant check-in, as required by contract
• May conduct visits to participants’ homes, businesses, or treatment locations to verify equipment placement, participant presence, and program compliance, as required by contract
• Visits local prisons and other correctional facilities to collect unused equipment
• Cleans and maintains field EM equipment
• Inspects equipment to identify damage or malfunction
• Tests equipment in accordance with quality assurance standards
• Reports all program violations to the appropriate agency or official via the established reporting parameter
• Generates reports as required by the contract and for quality management purposes
• Conducts regular check-ins for all program participants
• Collects participants’ payments, posts payments on Company database and makes bank deposits
• Ensures that non-payment is reported to the appropriate official in a timely manner
• Coordinates other participant report-in appointments, as necessary
• Builds relationships with, and provides customer service/training to contracting agency contacts
• Performs data entry via the internet to enroll new participants and update existing participants’ information for all products and services
• May be required to testify in court regarding participants’ compliance with court orders, including preparation of necessary documentation prior to testimony
• May screen participants at jail for entry into the program
• Performs general office administrative duties, such as answering the phone, filing, and ordering supplies as needed
• Adheres to office opening and closing procedures
• Performs other duties as assigned