ELIGIBILITY WORKER IV - DEPARTMENT OF HUMAN SERVICES - OAHU
Duties Summary
This Eligibility Worker IV position is located within the Department of Human Services in the Social Services Division, (SSD), Child Welfare Services Branch, Federal Payment Programs Eligibility Unit. Eligibility Workers in the SSD determine eligibility of federal and state payment programs, including but not limited to financial, food stamp and medical public assistance programs, for children receiving child welfare services. The primary purpose of this position is to complete regular quality assurance checks on completed cases, train Eligibility Workers, and oversee state and federal audits/reviews.
Minimum Qualification Requirements
Legal Authorization To Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Education Requirement: Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.
General Experience Requirement: Three (3) years of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data. Examples of qualifying work experience include: (1) a para-professional who maintained close and continuing relationships with clients; (2) customer service representative who interfaces with the public to resolve problems; and (3) para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance. Examples of non-qualifying work experience include: experience as a retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant.
Specialized Experience Requirement: Three (3) years of progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work. At least one year of the three years of specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists.
Supervisory Aptitude: Applicants must demonstrate supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision, e.g. by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by completion of training courses in supervision accompanied by application of supervisory skills in work assignments, and/or favorable appraisals by a supervisor indicating the possession of supervisory potential.
Other Information
The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.
Testing Information
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing are required, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.