Eligibility Operations Worker - Imperial

The work we do matters! DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are looking for candidates who are passionate about helping people access critical services, possess excellent customer service skills, and have an attention to detail.

About the role

We are seeking Eligibility Operations Workers to assist with determining eligibility for various assistance programs in our Economic Assistance or Medicaid teams. This role plays a crucial role in ensuring Nebraskans have access to essential services such as food, financial assistance, supportive services, or medical care.

Responsibilities

• Participate in 6-8 weeks of paid training to prepare for eligibility determination tasks.
• Review and verify applications for assistance, including financial and demographic information via electronic, phone, or in-person exchanges.
• Use call center software and phones, including automated call distribution and voice response systems, in addition to other job duties.

Requirements/Qualifications

• Minimum Qualifications: 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education, or closely related fields, or equivalent experience in customer service, eligibility determination for public assistance, financial loan applications, medical or unemployment insurance claims, unemployment services, or a combination of education and experience in these areas.
• Preferred Qualifications: Experience in human services, case management, or eligibility determination for financial assistance programs.

Knowledge, Skills, and Abilities

• Customer service principles and interviewing practices.
• Sociological conditions influencing human behavior.
• Microsoft Office software proficiency, including Word, Excel, and Outlook.
• Ability to show empathy and respect to those served.
• Independent work ethic, meeting deadlines, confidentiality, interpreting and applying program regulations and policies, exercising critical thinking, independent judgment, and decisiveness in determining eligibility.
• Positive working relationships and effective communication skills.

What We Can Offer You

• Stable employment opportunity.
• Career development and learning opportunities.
• Tuition reimbursement.
• 156% match on first 4.8% contribution to Retirement Plan.
• 13 paid holidays.
• Generous leave accruals and benefits.
• Opportunity to be part of a caring organization.
• Flexible schedules.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you achieve a fulfilling career and personal life. Your paycheck is just part of your total compensation. Learn more about our benefits here: State of Nebraska Benefits.

Equal Opportunity Statement

The State of Nebraska values our teammates and promotes diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.