Eligibility Operations Worker – Alliance

Job Duties

• Participate in 6-8 weeks of paid training to prepare for eligibility determination roles in Economic Assistance or Medicaid programs.
• Review applications for assistance and verify or update financial and demographic information via electronic, phone, or in-person exchanges.
• Use call center software and phones, including automated call distribution and voice response systems, in Customer Service Centers.

Requirements/Qualifications

• Minimum Qualifications: 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education, or closely related field, or equivalent experience in customer service, eligibility determination for public assistance, financial loan applications, medical or unemployment insurance, rehabilitation claims, unemployment services, or a combination of education and experience in these areas.
• Preferred Qualifications: Experience in human services, case management, or eligibility determination for financial assistance programs.

Knowledge Skills and Abilities

• Knowledge of customer service principles, interviewing practices, and sociological conditions influencing human behavior.
• Strong skills in using Microsoft Office software programs such as Word, Excel, and Outlook, and proficiency in navigating multiple computer programs simultaneously.
• Ability to demonstrate empathy and respect towards those served, work independently, meet deadlines, protect confidential information, interpret and apply program regulations and policies, exercise critical thinking, independent judgment, and decisiveness in determining eligibility.
• Ability to maintain positive working relationships and effectively communicate orally and in writing.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to support your career and personal life. For more details on benefits, visit: State of Nebraska Benefits Page.

Equal Opportunity Statement

The State of Nebraska is committed to fostering a diverse, inclusive, and equitable workplace where all teammates are valued and respected. We strive to provide equal employment opportunities without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.