Eligibility Operations Worker - Columbus

Job Duties

• Participate in 6-8 weeks of paid training to prepare for eligibility determination roles in Economic Assistance or Medicaid programs.
• Review applications for assistance and verify or update financial and demographic information through electronic, phone, or in-person exchanges.
• Use call center software and phones, including automated call distribution and voice response systems, in Customer Service Centers.

Requirements/Qualifications

• Minimum Qualifications: 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education, or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Preferred Qualifications: Experience in the field of human services, case management, or determining eligibility for financial assistance programs.

Knowledge Skills and Abilities

• Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior.
• Strong skills in using Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those served; work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility.
• The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency, and employment status. For more information on benefits, please visit: StateJobs.nebraska.gov.

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.