Eligibility Manager

Duties & Responsibilities

• Lead team in reviewing and analyzing Title IV-E cases for compliance with state and federal policies and procedures.
• Manage the Title IV-E eligibility team, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Direct supervision of one or more team members including weekly check-ins; providing training, direction, and feedback; and performance management.
• Ensure team’s compliance with federal and state laws, regulations, and policies.
• Monitor performance measurements for team activities to help ensure that team meets all contractual responsibilities.
• Use critical thinking and data analysis tools (e.g., Excel, PowerBI) to respond to DCF and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for DCF and for PCG management.
• Lead client meetings and trainings in a variety of settings.
• Maintain positive working relationship with the clients, colleagues, and team members.
• Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams.
• Maintain up-to-date knowledge of federal and state laws, policies, and procedures related to Title IV-E and share findings with DCF.
• Lead/participate in state and federal audits and reviews.
• Maintain and update Standard Operating Procedures and training materials for team functions.

Required Skills

• Ability to prioritize responsibilities for self and others and to delegate tasks.
• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies.
• Strong verbal and written communication skills in formal and informal settings, including customer service.
• Critical thinking for the sake of problem solving and identifying process improvements.
• Detail-orientation.
• Ability to work independently and within a team.
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook.
• Strong proficiency with Microsoft Excel preferred.

Qualifications

• Education: Bachelor’s degree or higher, preferably in related field.
• Experience: 5+ years of relevant work experience, including supervision of staff.
• Familiarity with relevant federal entitlement programs.

Compensation

Range: $72,100 –$ 99,000

Benefits

• Medical and dental care benefits.
• 401k.
• PTO.
• Parenthood leave.
• Bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.