Eligibility Determinations Administrative Support Assistant
The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determination is seeking an Administrative Support Assistant 1 to join our team!
About the role
This role is perfect for someone who keeps things running smoothly, enjoys working with others and making a difference in their community. This is an in-office position.
Responsibilities
- Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
- Provide friendly, professional assistance to customers and staff—both in person and over the phone.
- Enter and update information in a variety of computer systems.
- Stay informed on policies and procedures through training and meetings.
- Support team members as a backup when needed.
Requirements
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent communication and customer service skills.
- Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
- Dependable attendance and commitment to confidentiality.
- Occasional travel to assist other offices.
Qualifications
No specific education or work experience required. Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.
Skills
Not specified.
Benefits
Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage! Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year). Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month). Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses. Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind. Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges. Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
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Pay
Not specified.
Schedule
Monday – Friday from 8 am – 4:30 pm.