Elevator & Escalator Key Account Manager

Key Responsibilities

• Own overall relationship management for assigned strategic accounts, serving as the primary customer advocate and internal coordinator.
• Develop and execute account growth plans aligned with commercial objectives, including opportunity identification, forecasting, and pipeline visibility.
• Gain and maintain a deep understanding of customers’ business goals, challenges, and operating models to deliver tailored solutions.
• Lead cross-functional coordination across sales, product, technical, logistics, marketing, and support teams to deliver integrated solutions and seamless customer experiences.
• Partner with Sales to align on customer commitments, ensuring clear, realistic expectations and transparent communication.
• Lead preparation and delivery of proposals, contracts, customer business reviews, and strategic presentations.
• Proactively manage customer expectations and risks by identifying issues early and coordinating timely resolution.
• Resolve customer complaints and escalations by engaging appropriate internal resources and driving solutions within agreed timeframes.
• Promote trust, credibility, and long-term partnership through consistent follow-through and communication.
• Champion continuous improvement initiatives by gathering customer feedback and identifying opportunities to improve processes, tools, and ways of working.
• Support adoption of digital tools and standardized processes that improve alignment between customer needs and internal execution.
• Collaborate with customers and internal teams on joint process improvement and co-innovation opportunities.
• Monitor account performance, key metrics, forecasts, and ordering trends; summarize insights and changes for management and sales.
• Maintain accurate and timely records of account activity, communications, and performance data in CRM systems (Salesforce) and ERP tools (SAP).
• Prepare and distribute required internal and customer-facing reports.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Key Competencies

• Relationship Building & Customer Focus
• Strategic Thinking & Problem Solving
• Cross-Functional Collaboration
• Sales & Commercial Acumen
• Process Improvement
• Adaptability & Change Leadership

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Able to travel as required.

Critical Traits & Qualifications