Electronic Service Technician - Sioux City, IA

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join their dynamic team. The role involves responding to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls. Responsibilities include diagnosing, troubleshooting, repairing, replacing defective parts, and debugging systems for routine problems; installing projects as necessary; using solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software; identifying and resolving problems for various types of service calls, including emergency and after-hours calls; analyzing repair requirements and providing customer with appropriate solutions; completing necessary repairs and replacements as needed; exercising judgment in selecting methods, techniques, and evaluation criteria for obtaining results; completing accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking; and executing all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.

Responsibilities

• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnoses, troubleshoots, repairs, replaces defective parts and debugs systems for routine problems; installs projects as necessary.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Primarily performs preventative maintenance for installed systems that are typically less complex.
• Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Performs other duties and responsibilities as requested or required.

Requirements

• Education: High School/GED or equivalent experience.
• Preferred Experience: 1-3 years relevant experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Qualifications

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Skills

• Exceptional customer focus and ability to work under pressure.
• Technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Basic programming skills and ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude.
• Proficient computer skills including familiarity with MS Office applications.

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, Cell phone reimbursement (if applicable), and Paid parental leave.

Pay

Competitive salary and compensation plan.

Schedule

Full-time position.