Electronic Health Record Analyst I- Located in Southeast Michigan

About the role

The EHR Analyst I's primary job responsibilities are to train IHA staff and resolve customer tickets. They also serve as an ambassador of the EHR system to end-users and provide information about workflows, processes, and system functionality.

Responsibilities

• Serves as a liaison between staff and IT professionals to facilitate a common understanding of the clinical standards and process improvement activities across multidisciplinary teams, throughout the lifecycle of clinical systems implementations and maintenance activities.
• Follows established processes and mechanisms that obtain and respond to clinician feedback.
• Ensures organizational needs are adequately addressed, business objectives are represented, and that decisions regarding system development/process changes are viable for the IHA culture/environment.
• Performs site visits to assigned practices to assess current-state workflows and opportunities for further education and training.
• Provides support to customers in numerous ways, including but not limited to: addressing and resolving tickets assigned to the EHR Training and Optimization team, providing go-live support for new or transitioning practices, performing chart corrections, and resolving declined orders.
• Conducts general educational sessions for staff related to new and existing systems and processes, including EHR implementations.
• Delivers course content in a way that meets course objectives and adult learning principals; anticipates areas of difficulty and/or questions and quickly adapts training to meet the needs of students.
• Illustrates the impact of personal health records, patient-supplied data, patient portals, and other patient-enabling technologies on clinical care.
• Develops training materials, classroom handouts, instructional materials, job aids, manuals, videos, or others as necessary; ensures training materials are adaptable to various learning environments (classroom, remote training, etc.).
• Periodically and systematically updates training materials to ensure that they reflect changes with respect to feedback provided through the evaluation process, input received at meetings or from other sources recommending change or improvements to support an effective training program.
• Counsels staff on the use of the EHR system and provides guidance on best practices.
• Supports integration of quality improvement and safety-enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards, and evidence in a healthcare setting.
• Applies knowledge, data, information, and workflow for the support of evidence-based models for health information technology solutions.
• Attends focus groups and meetings as needed to strategize workflow issues.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent education and experience in health care or information technology.
• Credentialed Medical Assistant (CMA, RMA, NCMA) or RHIT (Registered Health Information Technician) preferred.
• 1-3 years’ relevant work experience preferred utilizing EHR (Epic preferred) in a medical practice environment, with strong preference for IHA office experience.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations.
• Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics and related hardware and software technology, clinical practices, regulatory standards, and organizational direction.
• Familiarity with information systems, clinical software, and other computer applications.
• Understands system requirements and advocates for development requests with health information technology systems where appropriate.
• Models teamwork within the analyst team and the Information Systems Department; demonstrates the ability to operate in a collaborative, shared leadership environment.
• Utilizes professional standards of care, scientific evidence, and practice to evaluate health care programs across the care continuum.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Microsoft Office (Outlook, Word, Excel), e-learning, intranet, and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette and ability to actively listen.
• Ability to speak before groups of people, either in-person or virtually, and apply consultative skills to work effectively within assigned areas of the organization.
• Competent level of understanding and application of adult learning principles and training methodologies.
• Demonstrates initiative and excellent follow through to ensure resolution of open items.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to troubleshoot problems and questions from end-users and provide resolution and requested information.
• Ability to research, evaluate, and analyze alternatives to reach issue resolution.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors, and the general public.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints, and deadlines.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.