Electronic Health Record Analyst I- Located in Southeast Michigan

About the role

The EHR Analyst I's primary job responsibilities include training IHA staff, resolving customer tickets, and providing support during EHR implementations and maintenance activities.

Responsibilities

• Serves as a liaison between staff and IT professionals to facilitate understanding of clinical standards and process improvement activities.
• Fulfills roles such as responding to customer tickets, conducting site visits, performing chart corrections, and providing go-live support.
• Supports educational sessions for staff, delivering training content that aligns with course objectives and adult learning principles.
• Develops and updates training materials, ensuring they are adaptable to various learning environments.
• Conveys information about the impact of personal health records and patient-enabling technologies on clinical care.
• Supports integration of quality improvement and safety-enhancing methodologies and tools.
• Applies knowledge and data to support evidence-based health information technology solutions.
• Attends focus groups and meetings to strategize workflow issues.

Requirements

• Maintains a working knowledge of applicable laws and regulations.
• Keeps up-to-date with trends and advances in healthcare informatics and related technology.
• Uses professional standards of care and scientific evidence in evaluating health care programs.
• Operates a standard desktop and Windows-based computer system, including electronic medical records/templates, Microsoft Office, and e-learning platforms.
• Communicates effectively in both written and verbal forms, speaks before groups, and applies consultative skills.
• Utilizes adult learning principles and training methodologies.
• Manages multiple priorities, time constraints, and deadlines.
• Travels to other office/practice sites and meeting/training locations.

Qualifications

• Education: Bachelor’s degree or equivalent in health care or information technology.
• Credentials/Licenses: Credentialed Medical Assistant (CMA, RMA, NCMA) or RHIT (Registered Health Information Technician) preferred.
• Experience: 1-3 years’ relevant work experience, preferably in a medical practice environment, with strong preference for IHA office experience.