EHR Clinical Analyst I - Onsite in Ann Arbor, MI

About the role

The EHR Analyst I serves as a liaison between staff and IT professionals, facilitating understanding of clinical standards and process improvement activities. They also provide support to customers, perform chart corrections, and deliver educational sessions.

Responsibilities

• Serves as a liaison between staff and IT professionals to facilitate a common understanding of the clinical standards and process improvement activities across multidisciplinary teams, throughout the lifecycle of clinical systems implementations and maintenance activities.
• Fulfills roles such as addressing and resolving tickets assigned to the EHR Training and Optimization team, providing go-live support for new or transitioning practices, performing chart corrections, and resolving declined orders.
• Delivers course content in a way that meets course objectives and adult learning principals; anticipates areas of difficulty and/or questions and quickly adapts training to meet the needs of students.
• Develops training materials, classroom handouts, instructional materials, job aids, manuals, videos or others as necessary; ensures training materials are adaptable to various learning environments (classroom, remote training, etc.).
• Updates training materials to reflect changes based on feedback and evaluations.
• Supports integration of quality improvement and safety-enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards and evidence in a healthcare setting.
• Applies knowledge, data, information and workflow for the support of evidence-based models for health information technology solutions.
• Attends focus groups and meetings as needed to strategize workflow issues.
• Supports other offices, attends meetings and training as assigned.

Requirements

• Maintains a working knowledge of applicable Federal, State and local laws and regulations.
• Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics and related hardware and software technology, clinical practices, regulatory standards and organizational direction.
• Familiarity with information systems, clinical software and other computer applications.
• Understands system requirements and advocates for development requests with health information technology systems where appropriate.
• Models teamwork within the analyst team and the Information Systems Department; demonstrates the ability to operate in a collaborative, shared leadership environment.
• Utilizes professional standards of care, scientific evidence and practice to evaluate health care programs across the care continuum.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Microsoft Office (Outlook, Word, Excel), e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette and ability to actively listen.
• Speaks before groups of people, either in-person or virtually, and applies consultative skills to work effectively within assigned areas of the organization.
• Competent level of understanding and application of adult learning principles and training methodologies.
• Demonstrates initiative and excellent follow through to ensure resolution of open items.
• Able to exercise sound judgement and problem-solving skills.
• Able to troubleshoot problems and questions from end-users and provide resolution and requested information.
• Able to research, evaluate and analyze alternatives to reach issue resolution.
• Able to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors and the general public.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and deadlines.
• Able to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

Qualifications

• Education: Bachelor’s degree or equivalent education and experience in health care or information technology.
• Credentials/Licenses: Credentialed Medical Assistant (CMA, RMA, NCMA) or RHIT (Registered Health Information Technician) preferred.
• Experience: 1-3 years’ relevant work experience preferred utilizing EHR (Epic preferred) in a medical practice environment, with strong preference for IHA office experience.