EHR Certified Systems Analyst I
About the role
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Responsibilities
- Maintains routine system software utilizing established standards and departmental protocols, to meet user requests/specifications.
- Evaluates user requests for special enhancements to system software.
- Works with customers to gather specifications for the purchase, development, and installation of system software.
- Maintains service level agreements with various end-user departments and enterprise business units.
- Participates in analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
- Affords assistance in analyzing existing methods and developing alternatives to increase operations and production efficiency.
- Assists in analyzing and documenting reporting needs of end users.
- Follows project work plans. Works cooperatively with project team members to coordinate assigned duties with the overall program and related projects.
- Identifies potential process- and/or department-specific risks and assists in strategies to mitigate or resolve them.
- Researches, documents, and facilitates resolutions to issues reported by end-users.
- Tests system software per checklist guidelines and participates in the development of test scenarios.
- Collaborates with technical teams to research and problem-solve technical issues.
- Affords assistance in the presentation of training to a variety of audiences.
- Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
- Supports optimization activities to ensure staff effectively use the systems.
- Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours.
- Provides on call support as needed of the most critical applications.
- Troubleshoots and resolves system issues escalated by the help desk.
- As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions.
Requirements
- Education and Work Experience: Associate's/Technical Degree or equivalent combination of education/related experience: Required
- Bachelor’s Degree or equivalent combination of education/related experience: Preferred
- Healthcare IT application/technical experience: Preferred
Qualifications
- Licenses/Certifications: Epic Certification/Accreditation in area of responsibility: Required
Skills
- Strong analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
Benefits
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Pay
The estimated base pay for this position is $89,603 to $134,404. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
Schedule
Shift Length: 8 Hours