Electronic Game Support / Maintenance Technician

About the role

The Game Technician position is responsible for maintaining the functionality of our unique game technology. Our Game Technicians are knowledgeable on the mechanics and operations of the game/courses and ensure they are performing properly, and safely. Through various troubleshooting and repair techniques as well as timely and accurate reporting, the Game Technician will work closely with the venue team to resolve technical issues promptly and efficiently, contributing to a positive and engaging atmosphere and guest experience on the course.

Responsibilities

• Work in a noisy, fast paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Kneel, stoop, bend and twist frequently
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Work in potentially confined, crowded, guest occupied space of variable noise and temperature levels
• Navigate stairs and dimly lit areas
• Remain on feet for an entire shift throughout all venue areas including kitchen, stairs, etc.
• Hand dexterity to work with small tools and fine-tune small components

Requirements

• 2+ years' experience in technical support or maintenance
• Proficient with computer systems, technology and PC hardware installations
• Ability to learn unique software and hardware systems that support the game
• Familiarity with technical documentation; ability to read schematics and wiring diagrams
• Familiarity with electronic circuitry and testing equipment
• Skilled in practical application of electronics and mechanics
• Experience with using hand tools and small power tools
• Possess a guest focused mind set; provide an exceptional experience
• Ability to effectively communicate with management, peers, and guests
• Strong problem solving skills and ability to multi task
• Must have flexibility to work varied schedules to include working on days, nights, holidays, and weekends
• Requires standing and/or walking for extended periods of time
• Must pass a post-offer background check
• Must be at least 18 years old or older (some roles require 21+ years)

Qualifications

• Proven experience in technical support and maintenance in a gaming or entertainment environment
• Strong problem-solving skills down to the component level and the ability to troubleshoot complex issues effectively
• Experience with small electronic and mechanical repairs
• Familiar with Ethernet data infrastructure
• Soldering experience
• Basic understanding of electromechanical devices (examples: linear actuators, small conveyor systems, etc.)

Benefits

• Paid Time Off
• Health Insurance
• GREAT growth opportunities
• 401k
• 50% Off Meals
• Free Mini Golf
• Parental Leave
• Paid Volunteer Hours
• Earned paid sick time in accordance with applicable municipal and/or state laws