Electronic Banking Specialist II

Location: Midland, TX / Downtown or BCS Momentum Plaza

About the role

The Electronic Banking Specialist II will support a variety of Electronic Banking products. This may include administrative and operational support to the Retail and Treasury Management divisions of the Bank as well as client support.

Responsibilities

• Ensure compliance with all internal controls and established policies and procedures.
• Process Electronic Banking daily tasks accurately, timely, and per departmental policy and procedures in a fast-paced, collaborative work environment (many tasks are completed in dual control format). Processes may include but are not limited to:
  • ACH non-post
  • ACH processing
  • Debit Card
  • Wires
  • Synapsys support requests
  • ACH Yellowhammer
  • Mobile Deposit
  • Online Banking setup and support
• Provide friendly, professional telephone support to clients, instructing them on how to navigate the system and complete tasks.
• Perform research in response to customer inquiries regarding Electronic Banking products.
• Review system reports and perform daily reconciliations for Electronic Banking products, ensuring that outstanding items are resolved in a timely manner.
• Provide friendly, professional customer service support to Banking Centers and clients regarding Electronic Banking products and services.
• Handle other tasks related to electronic banking service as requested by the Electronic Banking Supervisor or Management.

Requirements

• High school education or equivalent with vocational training in business and office operations.
• 3–5 years of experience in a related field.
• Wire or ACH experience preferred.

Skills

• Ability to operate a personal computer and have a thorough understanding of bank technology requirements.
• Ability to read, analyze, and interpret professional, financial, and legal documents.
• Ability to communicate in a clear, concise manner.
• Strong organizational skills and ability to balance several ongoing projects simultaneously.
• Ability to collect and analyze data in order to define and solve problems.
• Ability to interpret technical instructions and deal with an assortment of variables.
• Professional oral and written communication skills for building relationships with contacts.
• AAP or NACHA Certification preferred.
• Valid state-issued driver’s license is required.
• Must be insurable in the state of Florida or Texas.

Physical & Mental Demands

• Regularly required to use hands and arms to finger, handle, feel, or reach, as well as walk, stand, hear, talk, read, write, and carry up to 10 lbs.
• Position requires sitting at a desk for extended periods of time.
• Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions.
• Willingness to adapt to a frequently changing environment is required.
• Must occasionally deal with emotional, hostile, or antagonistic behavior from customers and be able to respond calmly and professionally.