Electronic Security Banking Specialist 2

About the role

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Banking Service Technician to join our amazing culture.

Responsibilities

• Service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Install, program, test, repair, and service a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR.
• Repairs or replaces damaged components of remote units.
• May also work on larger projects with greater complexity as needed.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment.
• Installs new units with final connections, testing, and training.
• Handles moderately complex installations for remote units such as alert systems.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

Requirements

• Strong knowledge of drive up, locking and electronic systems specific to banking industry.
• Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Strong knowledge of mechanical and electrical systems.
• Customer Focus - Maintains awareness of and seeks to meet of the needs and wants of the customer.
• Advanced communication skills both oral and written.
• Adaptability - Responds effectively to changes in situation or information.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR. 3 years Banking Specialist experience within a commercial, industrial, or facilities operation setting.

Skills

• Strong knowledge of drive up, locking and electronic systems specific to banking industry.
• Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Strong knowledge of mechanical and electrical systems.

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Pay

Pay range: $38-45/HR USD

Schedule

Full-time position.

Company

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.