Electronic Banking Specialist II

About the role

The Electronic Banking Specialist II will support a variety of Electronic Banking products, including administrative and operational support to the Retail and Treasury Management divisions of the Bank as well as client support.

Responsibilities

• Ensure compliance with all internal controls and established policies and procedures in a fast-paced, collaborative work environment, often completed in dual control format.
• Process Electronic Banking daily tasks accurately, timely, and per departmental policy and procedures, including but not limited to:
  • ACH non-post
  • ACH processing
  • Debit Card processing
  • Wires
  • Synapsys support requests
  • ACH Yellowhammer
  • Mobile Deposit
  • Online Banking setup and support
• Provide friendly, professional telephone support to clients, instructing them on system navigation and task completion.
• Perform research in response to customer inquiries regarding Electronic Banking products.
• Review system reports and perform daily reconciliations for Electronic Banking products, ensuring timely resolution of outstanding items.
• Provide friendly, professional customer service support to Banking Centers and Clients regarding Electronic Banking products and services.
• Complete other tasks related to electronic banking services as requested by the Electronic Banking Supervisor or Management.

Requirements

• High school education or equivalent with vocational training in business and office operations.
• 3–5 years of experience in a related field; Wire or ACH experience preferred.

Qualifications

• Ability to operate a personal computer and have a thorough understanding of bank technology requirements.
• Ability to read, analyze, and interpret professional, financial, and legal documents.
• Ability to communicate clearly and concisely.
• Strong organizational skills and ability to balance several ongoing projects simultaneously.
• Ability to collect and analyze data to define and solve problems.
• Ability to interpret technical instructions and manage an assortment of variables.
• Professional oral and written communication skills for building relationships with contacts.
• AAP or NACHA Certification preferred.
• Valid state-issued driver’s license required.
• Must be insurable in the state of Florida or Texas.

Physical & Mental Demands

• Regularly required to use hands and arms to finger, handle, feel, or reach, as well as walk, stand, hear, talk, read, write, and carry up to 10 lbs.
• Position requires sitting at a desk for extended periods of time.
• Attention to detail and mental concentration are necessary for accurate task performance, working in a stressful and fast-paced environment, and handling frequent interruptions.
• Willingness to adapt to a frequently changing environment is required.
• Must occasionally deal with emotional, hostile, or antagonistic behavior from customers and respond calmly and professionally.