Electronic Security Banking Specialist 2

About the role

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Banking Service Technician to join our amazing culture.

Responsibilities

• Service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Install, program, test, repair, and service a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/TCR.
• Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment.
• May install, configure and support a variety of network systems and equipment for assigned projects.
• Performs preventative maintenance as needed.
• Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
• Handles moderately complex installations for remote units such as alert systems.
• Installs new units with final connections, testing, and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications.
• Refers only to the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
• Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
• Makes recommendations for product improvements.

Qualifications

• Strong knowledge of drive up, locking and electronic systems specific to banking industry.
• Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Strong knowledge of mechanical and electrical systems.
• Customer Focus – Maintains awareness of and seeks to meet of the needs and wants of the customer.
• Advanced communication skills both oral and written.
• Adaptability – Responds effectively to changes in situation or information.

Skills

• Strong troubleshooting skills.
• Technical knowledge and experience in banking equipment.
• Ability to work independently and as part of a team.
• Attention to detail.
• Problem-solving skills.

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Pay

$38-45/HR USD

Schedule

Full-time

Requirements

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR. 3 years Banking Specialist experience within a commercial, industrial, or facilities operation setting.
• Preferred Experience: (but not required): 3 years in 1 or more of the following industries: security, electronic, banking equipment.