ELECTRIC POWER GENERATION (EPG) SERVICE SUPERVISOR

About the role

The EPG Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. The individual in this position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise.

Responsibilities

• Serve as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level.
• Organize, communicate, and delegate responsibilities.
• Set priorities, coach employees as needed, and provide technical expertise.
• Manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
• Handle large volumes of work in a fast-paced environment.
• Maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
• Handle large volumes of work in a fast-paced environment.
• Maintain a high level of customer satisfaction by identifying and resolving problems promptly.

Requirements

• Self-starter with strong mechanical aptitude
• Proven leadership and supervisory experience
• Proficient in use of a computer; able to adapt to changing technology
• Able to multitask and prioritize workload to meet competing demands
• Able to quickly evaluate facts and maintain good judgment when making decisions
• Able to maintain a high level of customer satisfaction by identifying and resolving problems promptly
• Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards
• Able to handle large volumes of work in a fast-paced environment
• Detail-oriented and possess strong organizational and planning skills
• Strong written and verbal communication skills
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Qualifications

• Previous experience in service operations
• Comprehensive knowledge of diesel engines and generators
• College/technical degree, or comparable industry experience, preferred

Skills

• Physical requirements: Stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Benefits

• Competitive Compensation and Benefits: Health, dental and vision insurance; Paid time off; 401(k), $0.75 to $1.25 match up to 6%; Life and disability insurance; In-house training instructors/programs; Tuition reimbursement; Employee referral bonus program; Tool allowances and tool loans; Discounts on cellular phone service, computers, and vehicles; Opportunities for overtime; Shift differential (if applicable)

Pay

Starting Compensation Range: $79,000 - $101,000 per year

Schedule

Not specified