ELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR

About the role

The EPG Service Advisor plays a crucial role in ensuring customer satisfaction by communicating with both internal and external customers regarding equipment issues and providing timely repair status updates.

Responsibilities

• Communicate with internal and external customers to gather information regarding equipment issues
• Open and process work orders efficiently and promptly
• Ensure technicians understand customer requests and complaints to maintain customer satisfaction
• Work with heavy construction equipment, as needed
• Work any shift
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork

Requirements

• Proficient with Microsoft Office Products
• Excellent customer service skills and ability to handle stressful situations
• Strong communicator with excellent oral and written communication skills
• Able to multitask effectively
• Working knowledge of heavy construction equipment functions and repairs (preferred)
• Able to work any shift
• Minimum two years’ service-related experience
• Electric power generation exposure
• High School diploma or equivalent

Physical Requirements

• Sit and talk or hear frequently
• Stand occasionally
• Walk occasionally
• Use hands to finger, handle, or feel and reach with hands and arms frequently
• Lift and/or move up to 20 pounds occasionally

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) with a $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Pay

Starting Compensation Range: $64,000 - $83,000 per year

Schedule

Various shifts available