ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER

About the role

The EPG Service Manager is responsible for directing and coordinating customer service activities, managing service to achieve targeted sales and gross profit margins, and monitoring and controlling service expenses.

Responsibilities

• Evaluate and maintain good customer relations by conferencing with customers and representatives.
• Servicing accounts in a timely manner, resolving complaints, and ensuring effective communications.
• Develop and grow business through the management of service to achieve targeted sales and gross profit margins.
• Maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Ensure work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
• Manage work in process by effectively communicating and collaborating with team members.

Requirements

• Dedicated self-starter with proven leadership and team management experience.
• Strong mechanical aptitude.
• Proficient in the use of a computer; able to adapt to changing technology.
• Able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions.
• Able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Qualifications

• Previous experience leading and managing teams in a service industry.
• Comprehensive knowledge of heavy equipment repair procedures and applications, preferred.
• College/technical degree, or comparable industry experience, preferred.

Skills

• Strong leadership and team management skills.
• Proven ability to resolve customer issues and maintain good customer relations.
• Effective communication and problem-solving skills.
• Ability to manage multiple tasks and projects simultaneously.
• Knowledge of heavy equipment repair procedures and applications.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Tool allowances and tool loans.
• Discounts on cellular phone service, computers, and vehicles.
• Opportunities for overtime.
• Shift differential (if applicable).

Pay

Starting Compensation Range: $85,000 – $115,000 per year.

Schedule

Details not specified.