ELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR

About the role

At Carter Machinery, we provide long-term careers defined by purpose, innovation, and impact. Our EPG Service Advisor plays a vital role in communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates.

Responsibilities

• Communicate with internal and external customers to gather information regarding equipment issues and provide repair status updates while repairs are in progress.
• Open and process work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.
• Must be proficient with Microsoft Office Products.
• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi-task.
• Preferred working knowledge of the function and repair of heavy construction equipment.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Requirements

• Minimum two years’ service related experience.
• Electric power generation exposure.
• High School diploma or equivalent.
• Required to sit and talk or hear.
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Qualifications

• Must be proficient with Microsoft Office Products.
• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi-task.
• Preferred working knowledge of the function and repair of heavy construction equipment.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Skills

• Proficient with Microsoft Office Products.
• Excellent customer service skills.
• Strong communication skills.
• Effective multitasking ability.
• Working knowledge of heavy construction equipment.
• Ability to work any shift.
• Positive customer experience promotion.
• Core Values of Integrity, Commitment, Excellence and Teamwork.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Tool allowances and tool loans.
• Discounts on cellular phone service, computers, and vehicles.
• Opportunities for overtime.
• Shift differential (if applicable).

Pay

Starting Compensation Range: $64,000 - $83,000 per year

Schedule

Must be able to work any shift.

Company Information

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace.