EIP(Deposit Operations) Specialist I

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Location

Office Location: Abilene, Texas, United States

Responsibilities

• Work and balance exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects)
• Handle Regulation E disputes for ACHs
• Provide customer service
• Monitor online reports to ensure proper Bank policies and procedures are followed
• Perform other duties as assigned
• Exercise critical thinking, problem solving, judgment, and attention to detail
• Work with minimal supervision; results of work are rarely checked and errors have substantial consequences involving loss of time, money, and goodwill
• Maintain frequent interbank contact with officers, employees, and personnel from other banks via phone and written correspondence
• Sustain visual attention and mental concentration for extended periods while using computer equipment for most of the workday
• Actively participate in the Customer Service First sales and service culture, support organizational values, and follow established Bank policies and procedures

Requirements

• High school graduate or equivalent
• Eighteen months of banking or bookkeeping/accounting experience
• Training in a customer service area (preferred)
• Excellent written communication, mathematical, and general business knowledge
• Ability to maintain a high level of confidentiality
• Intermediate computer skills and 10-key by touch
• Proficiency with Microsoft Windows and Microsoft Office Suite
• Ability to work in a demanding, fast-paced, multi-tasked environment
• Ability to look beyond the obvious to resolve difficult exception items, handle stress, establish priorities, and meet deadlines
• Ability to work effectively in a team environment under minimal supervision