EHR Application Support Analyst

Job ID: 113717

About the Role

BJC is hiring for an Epic Helpdesk Support Analyst. The schedule is Sunday, Monday, Thursday, and Friday - 6:00 a.m. - 4:30 p.m. This is a remote position, but candidates must be located in the St. Louis metro area. Customer service, call center experience, and Epic experience are preferred.

About the Organization

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri, providing $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to ensure medical care regardless of patients' ability to pay. BJC also contributes to community benefits through research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Responsibilities

• Provides remote end-user support for the organization's software and hardware systems, with a focus on Epic and other clinical applications.
• Follows agreed procedures to identify and resolve issues with applications.
• Uses application management software and tools to collect agreed performance statistics.
• Provides first-line investigation and gathers information to enable incident resolution and allocate incidents.
• Monitors service delivery performance metrics.
• Investigates problems in systems, processes, and services.
• Assists with the implementation of agreed remedies and preventive measures.

Requirements

• Working knowledge and experience in discipline, with the ability to broaden capabilities.
• Recognizes issues and elicits data from clients regarding problems.
• Performs a range of straightforward assignments related to discipline.
• Uses prescribed guidelines or policies to analyze and resolve problems.
• Receives a moderate level of guidance and direction.
• Epic or applicable certifications will be required within 6 months of hire.

Schedule

Sunday, Monday, Thursday, and Friday - 6:00 a.m. - 4:30 p.m.