EHR Application II Analyst

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri, providing $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance. Additional community benefits include research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine.

BJC HealthCare Information Services (IS) enables the mission, strategy, and operating excellence of BJC HealthCare. Comprised of over 650 individuals, IS provides system development, implementation, support, and strategic IT planning to BJC’s hospitals and health service organizations.

About the Role

This remote position supports lab applications, with occasional onsite support required in the St. Louis metro area. Applicants must be located in the St. Louis metro area and have IT experience; lab experience is highly preferred.

Under moderate direction, the EHR Application Analyst II configures, modifies, tests, and maintains Epic and other clinical applications. The role builds collaborative relationships with hospital leadership, clinical users, and other departments to facilitate system usage and acceptance. Responsibilities include complex build and configuration tasks, advanced issue resolution, and second-tier end-user support to ensure system reliability and performance. Epic or applicable certifications are required within 6 months of hire.

Responsibilities

• Designs, verifies, documents, amends, and refactors complex software configurations for deployment.
• Contributes to the selection of software configuration methods, tools, and techniques; applies agreed standards to achieve well-engineered outcomes.
• Participates in reviews of own work and leads reviews of colleagues' work.
• Investigates and resolves issues relating to applications; follows agreed procedures to identify and resolve application issues.
• Uses application management software and tools to collect agreed performance statistics; carries out agreed applications maintenance tasks.
• Develops and executes test plans and test cases; collaborates across teams to enable comprehensive test coverage.
• Analyzes and reports on test activities, results, issues, and risks, including the work of others.
• Evaluates design options and prototypes to obtain user feedback on system requirements; selects appropriate tools to evaluate user experiences.
• Ensures incidents are handled according to agreed procedures; prioritizes and diagnoses incidents, investigates causes, and seeks resolution.
• Escalates unresolved incidents; documents and closes resolved incidents.
• Contributes to testing and improving incident management procedures.
• May participate in an after-hours on-call rotation.

Requirements

• High School Diploma or GED (required).
• 2–5 years of experience (required).
• Bachelor’s Degree (preferred).
• 5–10 years of experience (preferred).
• IT experience; lab experience is highly preferred.
• Must be located in the St. Louis metro area.
• Epic or applicable certifications required within 6 months of hire.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition Assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time.
• Adoption assistance.