EHR Support Analyst II

Job Summary

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. They lead and facilitate the facility's core clinical systems team on clinical IT activities, provide second level support as a broad clinical subject matter expert, manage maintenance of facility-specific dictionaries, and participate in meetings as a member of facility clinical leadership.

Qualifications

• Understanding of clinical operations and processes
• Understanding of pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work

Knowledge, Skills & Abilities

• Required: Understanding of clinical operations and processes, understanding of pertinent accreditation guidelines, established relationships, effective communication, customer orientation, leadership and teaching abilities, advanced computer skills, understanding of reporting tools functionality and capabilities, ability to drive to assigned sites
• PREFERRED: Proficiency in various programming and clinical application reporting tools, customer service orientation and/or training

Education & Experience

• Bachelor's degree preferred
• One to Three years’ experience in clinical application support or related clinical work experience

Certificates/Licenses

• Licensing or credentials within specific clinical specialty preferred, if available
• Possession/Maintenance of specialty clinical licensure is strongly desired

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing